SHIPPING & RETURNS
BEAU POLISH DELIVERS TO MAINLAND UK ONLY
Please note that BEAU Polish is NOT permitted to deliver goods to The Republic of Ireland, EU countries or isles associated with the UK.
We are unable to deliver to PO Box or BFPO addresses. We recommend that you specify an alternative delivery address to your cardholder address when confirming your order details if applicable.
The cost of packing and delivery is clearly displayed at the checkout for your approval prior to confirming your order. The price for each Product on www.beaupolish.co.uk is shown in UK sterling. Currency conversion provided on www.beaupolish.co.uk is based on XE.com currency conversion rates, and can fluctuate with the change in the value of UK sterling in comparison to the customers purchase currency. This is a guide and should be used as such, therefore BEAU Beauty Ltd cannot be held accountable for any pricing differences. Final pricing does not include any transactional charges from our payment provider, Stripe, or your bank/credit card provider. By purchasing in a foreign currency you agree to pay these charges by where BEAU Beauty Ltd cannot be held accountable of any transactional charges that may occur outside of the invoiced amount at time of purchase, and all duties and custom charges will be charged to you.
Return & Exchange Policy
Orders that are not custom colours, will be processed within 1 - 5 business days with the aim to be with you within the specified business days associated with your delivery selection. (Business days meaning Monday - Friday, excluding weekends and public holidays.) There may be occasions that this cannot happen and you will be informed, you also have a comment box during ordering, so please make any specific delivery comments in there and I will follow up with you if necessary.
Depending on the size of your order you may receive your order in more than 1 package due to content restrictions with Royal Mail. Please allow for 2 weeks, 14 days from dispatch email before getting in contact with us about any orders that have not been received regardless of the shipment option selected/purchased. If contacted before the 21 day mark, it will be taken up on a case by case basis and we aim to get this issue resolved as soon as possible.
Custom orders refer to custom colours. Once the colour has been decided and payment received, it will take between 1 - 3 weeks minimum to do the matching process. There may be instances where it may be longer and you will be informed by us if this is going to be the case. All orders will be delivered 2nd class Royal Mail Tracked service. Custom colours are non refundable due to the unique nature of the product. Images will be sent to you for your sign off and will be sent out after written sign off from you via email. If you are unhappy with the colour matching service during the sign off period, you will be refunded.
Due to the application nature of the product we do not accept returns or exchanges. We believe that you will be thrilled with the products you purchase but we understand that there may be an occasion where you feel it necessary to contact us. As part of our commitment to customer service, we aim to keep these instances to a minimum and the process as simple as possible. Please use the contact form or send an email to firstname.lastname@example.org . BEAU Polish does not accept refunds for sale items, Mystery Boxes and charity items.
FAULTY / INCORRECT GOODS:
As a consumer you have legal rights in relation to products which are faulty. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect those legal rights.
If you receive an item from me which is faulty/broken or which you did not order, please contact me by email to inform me within 7 days of purchase and I will arrange the appropriate action to ensure that you receive the correct/intact goods, in good time. Please contact me prior to returning the items and I will allocate you a returns code and I will advise you how to send or whether to send the items back to me. To enable me to deal with your return as efficiently as possible, you will need to detail the returns code on any correspondence relating to the return procedure, including the package of returned goods. I ask that you send the items back to me via Royal Mail First Class (recorded) and include a proof of postage from the Post Office so that I can refund you for your return postage costs.
Please note that the bow on products is designed to be removed.
Please Read the BEAU Polish T&Cs
Last Updated on 2nd June 2022